Partnership of NextiraOne, Genesys platform and Acapela speech synthesis for new Contact center solutions

The Acapela Group is the prominent European group for multilinguale language solutions. (openPR) - Mons, Belgium, 08 February 2007 - NextiraOne, prominent French offerer and integrator of voice communication solutions and services, Genesys Telecommunications Laboratories, software provider for call and Contact centers as well as Acapela Group, the prominent European group for multilinguale language solutions, leading world-wide, announce a co-operation in order to offer to their customers together developed language solutions.

A goal of the partnership between NextiraOne, Genesys and Acapela is it to optimize the Contact center administration of their customers. The NextiraOne offer uses the Genesys Voice platform (GVP) for still more flexible language's applications and multi-mode compatibility, which is based on open standard and VoiceXML.

The platform GVP uses the high-quality speech synthesis of Acapela, which makes it possible, text datas in real time and around the clock to vokalisieren. By the use of female and male voices with natural sound this solution offers maximum Servicequalität to the callers with minimum cost.

„The Genesys Voice Platform is made possible a fully out-permitted language working on platform, both the Advanced for network Routing and Voice Self services and intelligent telephone waiting loops ", explains Elliot Danziger, CTO von Genesys. „Thus we offer supported speaking and Self service achievements, an improved customer service to enterprises, arrange operational sequences efficient and grant simplified selection and application type. “

„We determine nowadays clearly that the Self service which is based on language portals and speech synthesis technologies represents a outstanding solution, costs to optimize and the customer new services make available “, stress Guillaume Baraton, manager Contact center Solutions with NextiraOne France. „The connection and integrating of these high-level technologies, which we put to our customer at the disposal, make it possible, to offer purposefully and individually cut round around solutions. From the consultation to technical application we guarantee efficiency, security and the availability of useful Tools for the customer management. “

Julia Isken
Open2Europe
Tel: +33 (0) 1 55 02 27 82
j.isken@open2europe.com

Over Acapela Group:
The Acapela Group is the prominent European group for multilinguale language solutions, which completely specialized in the development and use of natural voices. The language solutions of the Acapela Group are used into variety of applications and bring these to speaking. The most important operating ranges are Voice portals, Unified Messaging services, customer management and - contact contacts, Internet sides, interactive plays, learning and maintenance software, E-Learning-programs, systems for the obstruction support, and navigation systems. Acapela is the prominent offerer of language technologies in Europe, in the Near East and the Scandinavian countries. To the renowned enterprises on the language solutions of Acapela, count Alcatel, Apoll, trust AssistiveWare, Atos Origin, Avaya, Bosch point of blue, Cegetel, Daimler Chrysler, Dolphin, Don John clay/tone, Handitek, Harman Becker, image talc, Intervoice, Kirusa, Klett, Magneti Marelli, Navteq, Once, Phoneticom, PSA Peugeot Citroën, Telia, Telefonica, Temic, Tieman, Toby Churchill, Scandis, S.E.B., Sensory software, SFR, Siemens, Vocalcom, Voxtron and others
www.acapela-group.com

About Genesys Telecommunications Laboratories, Inc.
Genesys, at Alcatel Lucent company, is the only company that focuses 100% on software ton manage of customer interact ions more over the phone, Web and in E-Mail. The Genesys software suite dynamically connects customers with the right of resources - self service or assisted service - ton fulfill more customer requests, optimize more customer care goals and efficiently use resources. Genesys software directs more than 100 million of customer interact ions every day for more than 3.500 of companies and government agencies in 80 countries. Thesis of companies and of agencies CAN leverage their entire organization, from the contact centers ton the bake office, ton improve the pair of overalls more customer experience. As A result, Genesys helps stop of customer frustration, drive efficiency, and accelerate business innovation. For more information, go tons of www.genesyslab.com or visit the industry blog RK www.betterinteractions.com.
About NextiraOne

Headquartered in Paris, NextiraOne is A leading of global provider OF integrated enterprise network solutions and services that enable effective, reliable business communications. Incoming goods provide best in class technologies from leading of partner including Alcatel, Cisco Systems, Genesys and Nortel network. And incoming goods more offer consultation and solutions development ranging from contact centre applications ton network infrastructure outsourcing. Discover more RK www.nextiraone.com.

Dieser Artikel wurde veröffentlicht auf
OpenPR - http://openpr.de/news/119398/Partnerschaft-von-NextiraOne-Genesys-Plattform-und-Acapela-Sprachsynthese-fuer-neue-Contact-Center-Loesungen.html