Successful conclusion of the REFA of seminar „guidance training “with the DEUFAG German Facilitec society in Berlin

The successful participants of the REFA of seminar guidance training at the company DEUFAG German Facilitec society ltd. in Berlin with the seminar chief, Mrs. Silke Krawetzke before the firm center (openPR) - in the context of the current training further meetings, which as Inhouse - seminars were held at the company DEUFAG German Facilitec society ltd. in Berlin in 2006, have Mrs. Silke Krawetzke (independent Personaltrainerin) on behalf the REFA - regional organization Berlin and Brandenburg, which care for topic guidance training.

In altogether 24 lessons, divided into 8 blocks 4 hours each, up-to-date with with the emphasis became

• Business thinking and service today
• Communication levels and their meaning for conflict-poor communication with customers
• Personality structure and their influence on communication with customers
• Styles of leadership and instruments of control
• Conflict management in the team
• Team formation and team development as well as
• Coworker motivation

mediated.

Straight one in the today's time is important it that the coworkers recognize that one cannot differentiate oneself as a company in the competition any longer alone over the services at the customer. The achievement difference of respectable offerers is not large particularly. Rather it depends on the acting persons. The implementing coworkers, range leader, service manager and house control room, are those, which must read off the customer the desires from the eyes and do everything for it so that it is content with the work execution.

It was to the management from beginning very much because of the fact that the topics orient themselves „handling customers “and „guidance responsibility and instruments of control “at the actual conditions in firm practice. From this reason a seminar was not possible „from the bar “only at all. Thus the seminar was cut accurately to the participating circle of acquaintances and its challenges.

On 15 November 2006 Mrs. Sander Spors, Geschäftsführerin of the REFA presented - regional organization Berlin and Brandenburg registered association, personally the participation certificates to the participants.

Due to the positive effects, which arise in the case of the conversion in the daily work as a result of customer satisfaction analyses measurably, is to be assumed the company DEUFAG will book German Facilitec society ltd. also in the coming year further seminars. About a firm membership in the context real estates house Berlin likewise already one thinks.

DEUFAG
German Facilitec society ltd.
- Building management -
Courbièrestrasse 10

10787 Berlin

Tel.: 030/214 97 237
Fax: 030/214 97 55 237
Mobil: 0172/39,312 55
E-Mail: info@deufag.de
www.deufag.de

In the team of www.immobilien-haus-berlin.de

We are a regionally structured service enterprise, which as partner of housing managements, Wohnungsbaugesellschaften as well as - cooperatives, private and business customer the support of properties, shopping centres, housing estates, office parks, business premises, hotels and dwellings within all ranges of the Facility management offers.

When external specialist create we a modern, broadly varied power spectrum, from which you can select individual solutions for your real estates. In addition belong both cleaning and hospital services, winter services, external care, object controls, caretaker services or special service achievements in the administration, as well as the maintenance of the technical mechanisms in buildings. Additionally we offer the support of EDP networks as well as program development.

Our company target is the lasting discharge of our customers by the supply from qualitatively high-quality services to appropriate conditions. We reach this, by using experienced specialists from the ranges of the building service as well as the real estate economy and converting for our customers particularly on their needs adapted solutions in the daily work.

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