Further Qualitätscoaches by the university resin trained - project Servicequalität Saxonia-Anhalt

Proudly the new Qualitätscoaches with her coach Matthias green mountain (above, 1.v.r.) presents the acquired Q-Coach-certificates (openPR) - to 06. and 07 February 2007 in the IHK Bildungszentrum in resounds the second training of Qualitätscoaches as continuation of the quality offensive Saxonia-Anhalt by the university resin organized. Altogether sieve participant inside and participants could at the end of the second training course daily the certificate „quality Coach stage I “against take.

„Simple reorient one's opinion while handling her customers and guests “become after this seminar Sigrid Rössler, owner of the hotel „at the advice yard “in resound. „Seminar structured “has it thereby the eyes good opened, how it cannot only place their guests contently, but also enthusiasm is released.

With this second seminar the university resin continued its training course order in the country-wide project „Servicequalität Saxonia-Anhalt “. Under use of a promotion of the country Saxonia-Anhalt and the European Union here contents are practice-orientedly arranged for the participants like a determining of customer expectations, improved complaint management and above all the development by measure plans. In the context of the conversion of the training courses the interested receive participant inside and participants then concrete assistance by the university resin. Subsequently, the enterprises can support the result of their efforts by a certifying.

The fact that Servicequalität is worthwhile itself is safe itself of Kathrin Henke (ARC hotel). So that however also the entire region thereby can recruit, must all Servicequalität „live “- from the Taxifahrer to the hotel or from the course to the museum. And in such a way it recommends the participation in a seminar before all routistic employers and decision makers to the Qualitätscoach training.

Further dates for Qualitätscoachausbildungen:
19. - 20.02.2007 in Dessau
13. - 14.03.2007 in the region Saale Unstrut
22. - 23.03.2007 in the region Wittenberg
18. - 19.04.2007 in the region old Marks
23. - 24.04.2007 in Magdeburg

Further information:
University resin (FH)
Project Servicequalität
Marco Lipke
Tel.: 03943/659 290
E-Mail: servicequalitaet@hs-harz.de
www.servicequalitaet-sachsen-anhalt.de

University resin (FH)
Rektoratsvilla, house 6
Friedrichstrasse 57-59
38855 Wernigerode
Tel.: 03943/659 106
Fax: 03943/659 109
E-Mail: pressestelle@hs-harz.de

3 specialist areas:
- Automation and computer science
- Administrative sciences
- Economic science

2 locations:
- Wernigerode
- Half

Studying one:
- approx. 3.300

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